Refund Policy

All sales are final. Because dietary supplements are ingestible products that cannot be restocked or resold once they leave our control, we do not accept returns or exchanges and do not issue refunds for opened or unopened product once an order has shipped.

Damaged or defective on arrival. If your product arrives damaged, with a broken safety seal, or otherwise defective, contact us at info@functionalformulas.health within 48 hours of delivery with your order number and a photo of the item and we will send a replacement at no charge.

Orders that never arrive. If tracking shows no delivery within 10 business days of shipment, email us with your order number and we will investigate with the carrier and reship or refund as appropriate.

Subscriptions. You may skip, pause, or cancel a subscription at any time from your account page. Cancelling stops future charges; it does not refund shipments that have already been sent. We email you seven days before every scheduled charge so you have time to make changes.

Cancelling an order before it ships. If you need to cancel, email us as soon as possible. Orders that have not yet been handed to the carrier can be cancelled and refunded in full.

This policy does not limit any rights you have under applicable consumer law.